Legal

Privacy Policy

Name: Hotel Norcasia Ríos y Aventuras
Address: Cra. 8 # 3-71, Barrio La Esperanza, Norcasia, Caldas, CO
Telephone: +573207204984
Price range: $70.000 - $180.000 COP

Last updated: August 2026

Hotel Ríos y Aventuras ("the Hotel"), located in Norcasia, Caldas, Colombia, respects the privacy of its guests and visitors. This policy clearly explains what personal data we collect through this website and our contact channels, what we use it for, and what rights you have over it, in compliance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and other applicable personal data protection regulations.

1. Data controller

The controller responsible for the processing of your personal data is Hotel Ríos y Aventuras, located in Norcasia, Caldas, Colombia. You can contact us via WhatsApp at +57 320 720 4984 or through this site's contact form.

2. What data we collect

We only collect the data you voluntarily provide when contacting us, for example through the contact form or WhatsApp: name, phone number, email address (when provided), and information related to your booking or inquiry (dates, room or plan of interest, number of guests). This site does not use payment forms or collect financial or sensitive data.

3. Purpose of processing

The data you provide is used exclusively to:

Manage and confirm your booking or information request.
Respond to your inquiries and provide customer support.
Communicate with you via WhatsApp or email about your stay.
Comply with legal obligations applicable to the hospitality sector in Colombia.

We do not sell, rent, or share your personal data with third parties for commercial or advertising purposes unrelated to the Hotel's operation.

4. Your rights as a data subject

Under Article 8 of Law 1581 of 2012, you have the right to:

Know, update, and rectify your personal data.
Request proof of the authorization given for the processing of your data.
Be informed about how your personal data has been used.
Revoke your authorization and/or request the deletion of your data, when no legal or contractual duty prevents it.
Access your personal data that has been processed, free of charge.

For more detail on how and within what timeframes we handle these requests, see our Personal Data Processing Policy.

5. Information security

We adopt reasonable technical and administrative measures to protect your personal data against loss, misuse, unauthorized access, or alteration.

6. Changes to this policy

We may update this policy to reflect changes in our practices or in applicable regulations. The last-updated date appears at the top of this document.